返金ポリシー
Return & Refund Policy
Return & Refund Policy
Order Cancellation
Orders may be cancelled before they have been fulfilled, shipped, or handed over to the carrier.
If your cancellation request is successfully processed before fulfillment, a full refund will be issued to your original payment method.
Once an order has been fulfilled, shipped, or handed over to the carrier, it can no longer be cancelled. You may request a return after delivery in accordance with the return policy below.
Return Period
You may request a return within 14 calendar days from the date your order is delivered.
If an order is delivered in multiple shipments, the 14-day return period begins on the date the final item in the order is delivered.
After your return request is approved, please ship the return within 14 calendar days, unless otherwise required by applicable consumer protection laws.
Return Conditions
For voluntary returns, items should be:
- Unused and in their original condition
- Returned with the original packaging
- Returned with all accessories, cards, labels, and included items
- Accompanied by valid proof of purchase or an order number
Please contact us before sending any return. Returns sent without prior approval may not be accepted.
Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws.
Blind Boxes and Opened Products
Except where required by applicable law, opened blind boxes and opened collectible products are not eligible for return or exchange due to personal preference, duplicate designs, or failure to receive a desired or hidden design.
Products that arrive damaged, defective, or incorrect remain eligible for after-sales support regardless of the above restriction.
Customized or Personalized Products
Customized or personalized products are generally not eligible for voluntary return unless they arrive damaged, defective, incorrect, or otherwise qualify for return under applicable law.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product
- Photos of the product packaging and shipping label where applicable
We will review the issue and provide an appropriate solution, which may include replacement, reshipment, return, or refund.
How to Request a Return
To request a return, email:
Please include:
- Order number
- Customer name
- Reason for return
- Photos or videos where relevant
- Contact email address
Once your return request is approved, we will provide return instructions and the applicable return address.
Do not send products to an address shown on a shipping label or previous order without first confirming the return address with us.
Return Shipping Costs
If the return is caused by customer preference, including an unwanted item or other non-defective return, the customer is responsible for return shipping costs.
If the return is caused by an error on our part, including a damaged, defective, or incorrect item, PAWSNOVA will cover the reasonable return shipping cost or provide another suitable solution.
No restocking fee is charged for approved returns.
Refunds
Once the returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be processed to the original payment method within 5–10 business days.
Your bank, card issuer, PayPal, or payment provider may require additional processing time before the refund appears in your account.
Original shipping fees are generally non-refundable, except where reimbursement is required by applicable consumer protection law or where the return results from an error on our part.
Late or Missing Refunds
If your approved refund has not appeared after the expected processing period:
- Check your bank or payment account again.
- Contact your card issuer or payment provider.
- Allow for any additional bank processing time.
If the refund still has not arrived, contact us at:
Contact Us
For questions regarding cancellations, returns, replacements, or refunds:
Email: support@paws.market
Website: paws.market