配送ポリシー
Shipping Policy
Order Processing Time
Orders are generally processed within 1–3 business days after payment is successfully received.
Processing time refers to the time required to prepare, inspect, pack, and hand the order over to the shipping carrier.
Processing time does not include transit time.
During major holidays, promotional periods, new product launches, or periods of unusually high order volume, processing may take longer than usual.
Shipping Origin
Orders from paws.market are primarily shipped from Mainland China and Hong Kong, China.
Depending on inventory availability, destination, product type, and fulfillment arrangements, orders may be dispatched from different PAWSNOVA fulfillment locations within Mainland China or Hong Kong, China.
Estimated Transit Time
International transit time is generally:
6–30 business days after shipment
Actual delivery time depends on:
- Destination country or region
- Shipping method
- Customs clearance
- Local carrier performance
- Remote-area delivery
- Weather, holidays, or other circumstances outside our control
Delivery estimates are not guaranteed delivery dates.
Shipping Fees
Shipping fees vary depending on the destination, package weight and size, product type, and available shipping method.
For most international orders, shipping fees generally range from approximately US$3 to US$45.
The exact shipping fee applicable to your order will be calculated and displayed at checkout before payment.
Certain remote areas, islands, or regions with higher carrier costs may have higher shipping fees and may not qualify for free-shipping promotions.
The shipping fee displayed at checkout will be the final shipping charge for the order.
Shipping fees shown at checkout include the applicable international delivery and DDP handling costs where relevant.
Free Shipping
Free shipping may be available for eligible orders based on the order value, shipping destination, product type, and current promotional terms.
Certain remote areas, islands, or high-cost delivery regions may be excluded from free-shipping offers.
Any applicable free-shipping offer will be shown before checkout, and the shipping fee displayed at checkout will be the final shipping charge for the order.
Tracking Information
Once your order has been shipped, tracking information will normally be provided by email or through your order details.
Please allow some time after shipment for the tracking information to become active in the carrier's system.
Customs, Duties and Taxes
For most international orders shipped through our standard delivery services, customs duties and import taxes are included in the shipping arrangement and are handled by PAWSNOVA or our logistics partners.
Customers generally will not be required to pay additional customs duties or import taxes upon delivery for these shipments.
In certain destinations or for special shipping methods, local customs authorities or carriers may apply additional charges that are outside our control. If such charges may apply, they will be indicated where possible before shipment or during checkout.
Customs clearance procedures may also affect the estimated delivery time.
Shipping Support
If your tracking has not updated for an extended period, or if you have any questions about shipping or delivery, please contact us at: